Return Policy

Return Policy

RFMAX accepts merchandise returns subject to the terms outlined below and will replace the product or refund your money at your option. To facilitate processing of returned merchandise:

• Please contact rfcustomerservice@rfmax.us to obtain an RMA (Returned Merchandise Authorization) number prior to returning product. See Customer Service for contact information.

• All requests for an RMA must be made within 7 days of receipt of shipment, and returns must be made within 30 days of the RMA issue date. Returns must be accompanied by the original invoice number and a brief explanation of the reason for the return.

• Return freight charge must be prepaid. Sorry, C.O.D. returns cannot be accepted.

• Returned merchandise must be in original packaging and in resalable condition.

• Parts returned due to customer error will be subject to a restocking charge. "Non-Standard" items and parts specified as "Non-Cancelable/Non-Returnable" at time of quote or sale are NOT returnable.

• Defective merchandise may be returned within 60 days of the original invoice date and need not be in original packaging.